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FAQ

01.
What is an airport transfer?
 

An airport transfer is a door to door pick-up and drop-off service provided to passengers travelling to-and-from an airport. This service can be in a private or shared vehicle depending on the type of transfer you book.

02.
Why should I book an airport transfer from rushcab.com?
 

Rushcab.com makes your journey to-and-from the airport as easy and comfortable as possible. You do not have to wait for a taxi at the airport as our driver will be waiting for you at the airport arrivals holding a placard with your name on it.

Our all-inclusive flat prices eliminate the need for any cash transactions with the driver and ensure that you are not being overcharged for your transfer. Our 24/7 customer service is there to assist you always.
03.
What happens once I make an airport transfer booking on rushcab.com?
 

Once we receive your booking made through the website, your details are electronically sent to our contracted supplier in the region. The supplier makes all the arrangements for your transfer(s) according to the booking details entered by your agent or yourself.

You will immediately receive a booking confirmation at the email address provided at the time of booking. Please make sure that all the details are accurate and carry a printout of this confirmation on your journey.
04.
How can I pay for my transfer?
 

All transfers must be fully paid at the time of booking using the payment options provided.

05.
Can I book a one-way transfer to the airport?
 

Yes.

06.
Is it safe to use a credit or debit card to pay for my transfer?
 

Our website operates with an SSL certificate to ensure safe encryption of your personal details.

07.
Can I make a booking without paying online?
 

No. All transfers must be fully paid at the time of booking. Making a booking at rushcab.com eliminates the need for any cash transaction with the driver.

08.
Do I need to register to make a booking on rushcab.com?
 

No. While we recommend that you create an account for ease of use in the future, you are not required to register in order to make a booking.

09.
Do I need to carry any printouts with me?
 

Yes. Passengers are required to carry a copy of your booking confirmation or voucher sent to you via email when you made your booking. This is also available if you login to your account at rushcab.com

10.
What is included in the price?
 

Our all-inclusive prices include the cost of transfer, airport parking fees and taxes.

Excess baggage or child seat charges may be applied by the supplier
11.
Can I book a transfer with additional stops?
 

While the transfers you book online are point to point only, we can usually cater to additional stops. Please let us know before making your booking about any additional stops that you require. If available, we will advise the supplier of your request. Charges will apply for additional stops.

12.
What if the route I am looking for is not listed on the website?
 

If you can’t find what you’re looking for, please contact us via email or telephone and we will do our best to cater to your request.

13.
Is it possible to know the make of the vehicle that will be used for my transfer?
 

This information may be available from the supplier. Please contact us and we will try our best to get this information for you.

14.
Do I need to tip the driver?
 

Gratuity is not included in the price of the transfer. It is solely your discretion to tip the driver if you feel the level of service warrants this.

15.
What happens when I arrive at an airport?
 

Arrival and departure instructions are detailed in your booking confirmation or voucher. This information varies from one airport to the other. For private transfers, our driver or airport representative will be waiting for you at the airport holding a placard with your name on it. For shuttle transfers, please proceed to the meeting point listed in your booking confirmation.
Please make sure that you have a printout of your booking confirmation to show the driver or airport representative.
In case of any difficulty finding your transport, please call the hotline listed on your booking confirmation.

16.
What if my flight gets delayed or cancelled?
 

For your arrival transfer, suppliers usually monitor flight arrivals so in most cases they would be aware of the delay. However, we strongly recommend that you call the number on your booking confirmation and make us aware of any delays or cancellations in your flight itinerary. If possible, the supplier will arrange for your pickup at the new arrival time. Charges may apply.
For your departure transfer, please make us aware of any delays or cancellations to your flight schedule so that we can help you change your pickup time.

17.
What if the airline changes my flight schedule?
 

If you have more than 48 hours before your transfer, please amend your booking via the website. If this happens inside of 48 hours of your transfer, please contact us via email or telephone.

18.
Do I need to re-confirm my booking?
 

For airport arrivals, you do not need to re-confirm your transfer. For private transfers, our driver or airport representative will be waiting for you at the airport holding a placard with your name on it.

For departure transfers, please make sure you call the hotline number listed in your booking confirmation at least 24 hours prior to your transfer in order to re-confirm the pickup time.

19.
Can I cancel a booking?
 

Yes. Bookings can be cancelled online through the website up to 48 hours prior to your transfer. Cancellation charges will apply as follows:

  1. Bookings cancelled inside 7 days of the date of transfer are subject to 100% cancellation fee.
  2. Bookings cancelled 8-30 days before the date of transfer are subject to 25% cancellation fee.
  3. Bookings cancelled 31 or more days prior to the booking date are subject to 10% cancellation fee.
20.
Can I make changes to my booking?
 

Yes. Amendments can be made through the website up to 48 hours prior to your transfer. There is no charge for this.
If you would like to request an amendments with less than 48 hours before your transfer, please contact us via email or telephone and we will try our best to accommodate your request. We cannot guarantee the amendment in this case. Charges may apply.

21.
What is the luggage allowance?
 

The luggage allowance per passenger is one suitcase measuring not more than 70cm X 40cm X 20 cm and one hand baggage. Any additional luggage is subject to space. We strongly recommend that in case there is a requirement of extra luggage being carried for the transfer, that you inform us in advance. There may be an additional charge for extra luggage.

22.
Can I book a child seat for my transfer vehicle?
 

This depends on the supplier in your destination. Please contact us before making your booking and we will contact the supplier with your request.

23.
Can I book a hotel-to-hotel transfer?
 

While the website only allows you to book transfers to-and-from the airport, please contact us via email or telephone if you have a hotel-to-hotel booking. Additional charges may apply.

24.
Is it possible to book tours or itineraries with multiple destinations?
 

Yes. Please contact us via email or telephone and we will help you organize and book your customized itinerary.

25.
What if my return transfer pick-up location is different to the arrival drop-off location?
 

If you would like to book a different pick-up location to your drop-off location, you will have to book two separate one-way transfers.

26.
How do I file a complaint?
 

All complaints must be received in writing via email within 30 days of your transfer date. We will respond to your complaint within 10 days of receiving it.

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